Question 1

How do I create an account on HeySyrian?

Accepted Answer

Download the HeySyrian app from the App Store or Google Play Store. Open the app and follow the simple registration process using your phone number. You'll need to verify your account and create a profile to start connecting with the Syrian community.

Question 2

Is HeySyrian free to use?

Accepted Answer

Yes, HeySyrian is free to download and use. We offer core features at no cost, allowing you to connect with the Syrian community and make meaningful connections. VIP unlocks premium features for an enhanced experience.

Question 3

What devices does HeySyrian support?

Accepted Answer

HeySyrian is available on both iOS and Android devices. Download it from the App Store for iPhone/iPad or Google Play for Android. We regularly update the app to support the latest operating systems.

Question 4

Can I use HeySyrian outside of Syria?

Accepted Answer

Absolutely. HeySyrian is designed for Syrians worldwide, whether you are living in Syria or anywhere else in the world. Our global community helps you connect with other Syrians no matter where you are.

Question 5

Is there an age requirement for HeySyrian?

Accepted Answer

Yes, you must be at least 18 years old to use HeySyrian. This requirement helps us maintain a mature and safe environment for all members of our community.

Question 6

What are prompts?

Accepted Answer

Prompts are short, fun questions displayed on your profile that let you share a little about your personality — your humor, values, or what you're looking for. They help spark real conversations instead of a generic opener.

Question 7

How do I add prompts to my profile?

Accepted Answer

Go to Profile > Edit Profile and scroll to the Prompts section. Pick up to three prompts from our curated list and write your answer. Your answers are visible to everyone who views your profile.

Question 8

Can I reply directly to someone's prompt?

Accepted Answer

Yes. When you view a profile, tap the speech-bubble icon on any prompt to send a message that references that specific prompt. This gives the other person instant context for why you're reaching out.

Question 9

How do I verify my profile?

Accepted Answer

Profile verification builds trust in our community. Tap Verify in your profile settings and take a quick selfie following the on-screen instructions. Our team reviews submissions within 24–48 hours. Verified profiles get a badge visible to other users.

Question 10

How do I update my profile information?

Accepted Answer

Go to Settings > Profile at any time to update your photos, bio, prompts, interests, and relationship preferences. Keeping your profile fresh helps others get a better sense of who you are.

Question 11

How does the matching system work?

Accepted Answer

HeySyrian's discovery feed shows you other Syrian users based on your preferences, location, and values. You can filter by age, distance, religion, and other criteria to find people who align with what you are looking for.

Question 12

How do I find people near me?

Accepted Answer

HeySyrian uses location services (with your permission) to surface users in your area. You can adjust your search radius in filters and choose how far you'd like to cast your net.

Question 13

Why can't I see all profiles?

Accepted Answer

We limit the feed to encourage quality over quantity. Factors like your location, preferences, and account activity influence which profiles appear. This keeps the experience focused and reduces overwhelm.

Question 14

How do I change my location?

Accepted Answer

Update your location under Profile > Location. This is useful if you have moved or are traveling and want to connect with Syrians in your new area.

Question 15

How do voice and video calls work?

Accepted Answer

HeySyrian offers in-app voice and video calls so you can connect more meaningfully with your matches. Both users must have matched before a call can be initiated. Video calls are a great way to get to know someone before meeting in person.

Question 16

Can I use HeySyrian for friendship as well as dating?

Accepted Answer

Yes. You can specify in your profile what type of connection you are looking for — friendship, dating, or finding a life partner. HeySyrian is a community app first, not just a swipe-to-date product.

Question 17

Is my personal information safe?

Accepted Answer

Yes. We use industry-standard encryption to protect your data and never sell or share your personal information with third parties without your consent. Read our Privacy Policy for full details.

Question 18

How do I report inappropriate behavior?

Accepted Answer

User safety is our top priority. Tap the Report button on any profile or message to flag content for review. Our moderation team reviews all reports promptly and takes appropriate action, which may include warnings or permanent bans.

Question 19

Can I block users?

Accepted Answer

Yes. You can block any user who makes you uncomfortable. Blocked users cannot view your profile, send you messages, or contact you in any way. Note that blocks are permanent and cannot be reversed.

Question 20

Are there community guidelines I should know about?

Accepted Answer

Yes. All users must follow our Community Guidelines to keep HeySyrian respectful and safe. Key rules include treating others with respect, not sharing inappropriate content, and not using the platform for spam or harassment. The full guidelines are on our website.

Question 21

How does HeySyrian handle minors?

Accepted Answer

We require all users to confirm they are 18 or older during registration and review profiles for age-related red flags. If you suspect a user is underage, please report them immediately so we can investigate and remove the account.

Question 22

What does VIP include?

Accepted Answer

VIP unlocks the full HeySyrian experience: see who liked you, unlimited profile boosts, advanced filters (religion, profession, lifestyle), priority in discovery, and early access to new features. Pricing is shown in the app.

Question 23

How do I subscribe to VIP?

Accepted Answer

Open the app and go to Profile > VIP. Choose a monthly or annual plan and complete payment through the App Store or Google Play. Your subscription renews automatically unless you cancel before the next billing date.

Question 24

Can I cancel my VIP subscription?

Accepted Answer

Yes. Cancel any time through your App Store or Google Play subscription settings. You keep VIP benefits until the end of the current billing period. We do not offer refunds for unused time, but you are never charged again after cancellation.

Question 25

Why was I charged more than expected?

Accepted Answer

Prices shown in the app are in USD. Your bank or app store may apply currency conversion or local taxes. If you believe there is a billing error, contact us at support@heysyrian.com with your order ID and we will investigate promptly.

Question 26

Is there a free trial for VIP?

Accepted Answer

We occasionally offer free trials for new users. Check the VIP screen in the app — if a trial is available for your account, you'll see it highlighted there. Trial availability may vary by region.

Question 27

How do I delete my account?

Accepted Answer

Go to Profile > Settings > Delete Account. Confirm your decision and your account will be permanently removed. All your data — profile, photos, messages, and matches — is deleted from our servers and cannot be recovered.

Question 28

Can I temporarily deactivate instead of deleting?

Accepted Answer

Yes. If you want a break without losing your account, go to Settings > Pause Account. Your profile becomes invisible to other users while paused, but all your data is preserved. You can reactivate any time by logging back in.

Question 29

What happens to my VIP subscription if I delete my account?

Accepted Answer

Deleting your account does not automatically cancel your App Store or Google Play subscription. Cancel your subscription separately before deleting your account to avoid future charges.

Question 30

How do I report technical issues or bugs?

Accepted Answer

Email support@heysyrian.com with your device type, OS version, app version, and a description of the issue. Screenshots or a short screen recording help us reproduce and fix the problem faster.

Question 31

How do I recover a deleted account?

Accepted Answer

Account deletion is permanent — we cannot restore a deleted account or its data. If you would like to return to HeySyrian, simply create a new account from scratch.

Frequently Asked Questions

Getting started

Prompts & profiles

Matching & messaging

Safety & privacy

VIP & billing

Account & deletion